You can’t send an email campaign without…

Sending emails for businesses can be super stressful. The Sale is about to start, an urgent announcement needs to reach customers, the business needs to match a competitor’s offer. The reasons why it can be difficult are nearly endless, but, and this is a big ‘but!’ – no email campaign can be sent by an email service provider without a few key things. If this list is not met exactly, and every time, the email is just not going to go out. It is impossible. The bare minimum needed to send an email campaign HTML email Text version of the email The links for the email The subject line Sending instructions Preview list The email database Now that’s the absolute…

Good behaviour

When it comes to sending marketing emails, it’s still common practice to send manual batched campaigns where the same message is sent to the same people. The smarter marketers are sending more targeted emails to segmented lists based on information such as purchase history, previous email interaction and demographics but there’a a wealth of more subtle information available to really take your email marketing to the next level. Executed well the use of behavioural data and the subsequent generation of emails triggered by certain actions and events can improve customer retention rates as well as increase acquisition levels. When you send an email blast to a large list, you are guessing the message might resonate with the recipients. But when you let customers…

Help your email designer help you

A good design has high conversion rates and is easy to use. It meets business goals while it is pleasing for people who receive it. Creating content that can facilitate a good design can be difficult though. Here is a list of marketing tips that will allow you to create great content that will make it easy to design for, but more importantly get you those conversions. Here is a great article that details how a company improved conversions by matching email strategy with mobile strategy and also how improved design and design practices like mobile optimisation improved their conversion rate. Offers aren’t everything Strong offers are obviously important but if that is all you’re saying users will get bored…

Gimmicks in email

So, did you arrive at this blog because of the gimmicky link in our email? Or because you searched for gimmicks in email and google sent you here? Let us know in the comments section below. The question going round the display block offices every time a new gimmick comes out or someone uses some kind of obfuscation in their email to get you to click is “Do these things really work, do they just offer a short term uplift and does that hurt the brand in the long run”. The truth is we didn’t have the data to support what is pretty much a universal gut reaction. Gimmicks in email are just that gimmicks and ultimately have no real…

7 Tips for better Email follow ups

If at first you don’t succeed…Resend! Marketers have an edge when it comes to email vs. traditional channels: They know who did or didn’t open the first email, and they can act accordingly by sending more email. Sending more email? When everyone is fearful of over sending? Yes! Send more email! Although every marketer has to determine their own ideal email frequency in order to maximize email marketing ROI without causing a rash of spam complaints or unsubscribes, there is a kind of email that can be done on a case-by-case basis regardless of ideal frequency: the resend. Resending emails to subscribers who didn’t open the first email is a tactic that can increase open rates and click-through rates and…

Cutting edge email design

I was recently a keynote speaker at a European email summit in Amsterdam and was asked to talk about “Cutting edge email design”. Whilst researching emails for this event it struck me that one man’s junk can be another man’s treasure. The reason I say this is because it depends on your role or skill set as to what you see as cutting edge email design. I have selected three of the emails I used in the presentation to highlight some design techniques but also to show how important it is to know your audience and to design for them, not you. The first email we will look at is a Dogs Trust email designed to look great whether images…

Increase loyalty using drip marketing campaigns

How Drip Marketing works over time Drip Campaigns are a tactical subset of Marketing Automation. They work to increase loyalty, turn prospects into customers and strengthen your brand and engagement. In contrary to an event triggered mail that can be just a single sense and respond message, drip campaigns always are series of emails deployed over a longer period of time. 

Because it is a series they are more powerful / interesting for reminding, education and guiding your recipients at their own pace. Drip marketing is also extremely variable and can be used for many different purposes. Below are three very different ways to put drip marketing to work, each with distinct intentions. 

1. Growing Trust and building complete customer…

Getting the most out of your email marketing

Working in email can sometimes seem like a thankless task sending out millions of emails to millions of people in the hope a small fraction of the receivers open them and then a small fraction of those openers actually click and buy something. Yes you can simplify email marketing down to something as basic as blast and pray but understanding your campaign report information allows you to make informed changes and decisions to improve your email it not only makes your job easier but makes your time as an email marketeer more rewarding. Start with what you know Email marketeers should be using campaign reports to make informed decisions about their campaigns. If you’re not making decisions based off your…

Basket Abandonment

I have lost count of the number of times I have spoken to email marketing managers who  have said something along the lines of…”I’m not sure we should be sending basket abandonment emails, it feels a bit big brother to me” and the look of horror when I suggest not only should they be doing them but where possible, they should be sending browse abandonment emails as well. If you are a traditional retailer and someone walks into one of your outlets and picks up and looks at the same item say 3 or 4 times then you would expect your sales staff to engage them in a conversation about the product and attempt to sell it to them. Well,…