Making emails more useful part 2 – content marketing

Previously I looked at making emails more useful for your subscribers in order to improve engagement through relevance and targeting. But you can become even more useful through content marketing. Sending helpful, informative, or entertaining information can help retain customers and increase customer lifetime value, which helps your bottom line. B2B companies have been using content marketing in emails for a while, this blog is an example as a summary will end up in our email newsletter. B2C emails have some catching up to do and should look to move away from the common layout of blocks of products available to buy. Paradoxically, despite a plethora of tracking tools and modelling algorithms, customer lifetime value is increasingly difficult to nail…

How Purple Parking went from good email marketing to great email marketing

Purple Parking, the UK’s best airport parking service, used to do pretty good email marketing. They segmented their data; they sent appropriate, targeted messages with on brand crisp creatives; their emails got opened; they got clicked, and parking got booked. All in all it was a pretty effective programme and they sell parking services so that was that, what else could they do to improve things, they had everything seemingly covered. In essence, they did good email marketing but not great email marketing. Well, the Purple Parking management team had different ideas, they wanted more, so in conjunction with Spike Marketing and display block they came up with a great email marketing programme. Not excellent, just great. Excellent is still…

Here comes the sun

It’s fair to say that we are all used to receiving many marketing emails every day. None of us are sat there desperately waiting for marketing emails but we do care about some more than others – we open and read emails based on the sender, subject line, whether we have free time and our mood in general. On the marketing side of the fence, we’re looking for any angle that will inspire more user interaction with our emails – targeted content, irresistible offers, inspired design… Something else to consider is seasonality but it needs to be thought through, be relevant to your products or brand and stand out from what can often be a deluge of similar emails, many…

Email Conversion and UX Correlation infographic

Graphic design is a visual language of communication and, like any language has its rules. Emails have become part of the graphic world so need to abide by these rules. UX (user experience) is also critical and respecting the principles of UX will improve the engagement of your audience. So welcome to our Email Conversion and UX Correlation infographic, where we look at how design and UX can work seamlessly together.

Gimmicks in email

So, did you arrive at this blog because of the gimmicky link in our email? Or because you searched for gimmicks in email and google sent you here? Let us know in the comments section below. The question going round the display block offices every time a new gimmick comes out or someone uses some kind of obfuscation in their email to get you to click is “Do these things really work, do they just offer a short term uplift and does that hurt the brand in the long run”. The truth is we didn’t have the data to support what is pretty much a universal gut reaction. Gimmicks in email are just that gimmicks and ultimately have no real…

Set the tone

Many businesses are still creating online marketing collateral that comes across as rigid and impersonal. It often mirrors more traditional offline advertisements and brochure formats. Whether the excuse is ‘we’ve always done it this way’, fear of brand perception or just plain lack of imagination, adopting a so called ‘professional’ approach and conforming to old school thinking no longer fits with the new user of the Web. Of course, certain business sectors allow for more flexibility than others but, generally, there is scope to increase the appeal of marketing messages using a more conversational approach. TV advertising has been doing this for years. Why? Because you can see people in situations where anything other than interaction and behaviour we can…

Increase loyalty using drip marketing campaigns

How Drip Marketing works over time Drip Campaigns are a tactical subset of Marketing Automation. They work to increase loyalty, turn prospects into customers and strengthen your brand and engagement. In contrary to an event triggered mail that can be just a single sense and respond message, drip campaigns always are series of emails deployed over a longer period of time. 

Because it is a series they are more powerful / interesting for reminding, education and guiding your recipients at their own pace. Drip marketing is also extremely variable and can be used for many different purposes. Below are three very different ways to put drip marketing to work, each with distinct intentions. 

1. Growing Trust and building complete customer…