Easily track the rise and fall of your top customers

Ever wonder who the movers and shakers of your database are? Finding out who your top customers are and then showing them your gratitude can help build longer lasting and more prosperous relationships with them. Equally, rooting out those that have become less interested over time is another avenue to explore to find ways to bring them back into the fold. To illustrate the point, we developed the “Top Customers Chart” (updated on a monthly basis) which would highlight the risers and fallers in your database and from which you can easily pick out the customers that need special consideration as your follow their journeys over the months. Top 100 Customers of All Time To get started we need to…

Trend analysis for insights into your email marketing

Analysing all your data, whilst massively rewarding with the insights you gain, can be a painful exercise and may leave you feeling like you’re drowning. Spotting trends is a great way to see what is going on with your email marketing – are your opens, clicks and conversions rising / falling, how is your deliverability, which are your best performing campaigns? This can end up being a huge task with potentially gigabytes of data to trawl through, and with platform limitations restricting how far back you can go, your insight may be limited to platform specific timeframes. Since we love to go the extra mile, we developed our own system agnostic reporting suite (hosted online) which pulls data month by…

Profile your data for smarter marketing

We’re in an age where knowing as much as possible about your target audience is essential if you want to get the most out of your direct marketing as possible. Personalising your email marketing will likely increase opens, click-throughs, sales and revenue. This is where making a profile database can come in handy – collecting as much information about each of your users as possible to assist in sending relevant content at the best times. So, what are the nooks and crannies you can delve in to procure this valuable insight into your data? Profile: Sign-up One easy area where you can gather useful information is during the sign-up process for such things as creating a customer account. Here, without…

Choosing the right way to build up your email database

There are a few ways to build up a database – you can encourage people to sign up via your website or in-store, you can collect addresses through industry trade shows and exhibitions or you could even obtain data from list rental companies for people that have indicated they are willing to receive third party emails. We’ve actually tried all three methods over the years which gives us the perfect opportunity to find out which of these methods is likely to yield the best results to help shape future email marketing strategies.   Database Retention So, one key identifier toward the quality of each data source is the database retention i.e. what percentage of the database is still active for…

Time waits for no man…or email campaign

A question that bugs many an email marketer – is there a best day and/or time to send a campaign? You’ll probably find lots of sources telling you that Wednesday is definitely the best day, or 9am is always the best time, but it is hard to imagine one size fits all and engagement simply must be reliant on other factors than simply what time you press go. All you can do is analyse your own data to see if there is an obvious pattern. I thought I’d give analysing a 3-month dataset, which includes campaigns sent throughout the week and at various times in the morning and evening, a whirl to try to tease out any nuggets of insight.…

Big Data is great but don’t forget about the small data as well

Big Data is definitely in vogue at the moment with companies looking to find ways to improve sales and operational efficiency through analysing huge volumes of data searching for industry and commercial patterns. Whilst the expense of such an endeavour may be a little off-putting for some smaller companies, this doesn’t mean you should forget about the potential in your own data and those nuggets of insight you can glean from in-house analysis by getting caught up in the Big Data wave. Understanding your own customer behaviour is a great way to figure out where your customers are most likely to become disengaged (or disappear entirely) allowing you to target them more effectively to see if you can encourage them…

Bounce back from typos

In the world of email marketing you want your newsletters and offers to reach as many people as possible, but the sad fact is people often suffer inexplicably from fat fingers and as a result your database may well be riddled with annoying, yet easy to fix typos. By creating and running an “email hygiene” procedure on email addresses you can easily repair a number of these typos which include such things as accidentally hitting “,” instead of “.” or typing “co.ku” instead of “co.uk” and a whole assortment of other crazy mistakes. Looking across a spectrum of clients we estimate around 0.5%-1% of emails can potentially be fixed by employing such a procedure. Now, this may not sound like…

Sender best practices

In February, the M3AAWG (Messaging, Malware and Mobile Anti-Abuse Working Group) released version 3.0 of their “Sender Best Common Practices”, the first time this document has been updated since 2011. This document is primarily aimed at delivery and compliance professionals at ESPs (Email Service Providers), but there’s a lot of important information and guidelines which I hope to summarise here for a broader audience looking to improve their email marketing practices. Who? The M3AAWG is a consortium founded in 2004 to bring the messaging community together to fight against abuse of the various messaging platforms, specifically things like spam, malware, bots and denial of service attacks. The group’s leaders and members represent some of the largest network providers (Comcast, Time…

Fewer email duplicates equals less alienation

Looking after your data is crucial to maintaining a healthy relationship with your users. For example, bombarding them on a daily basis is likely to alienate them, lead to an increase in unsubscribes and produce more complaints all potentially damaging your reputation in the long run. One example where this may be tricky to manage is for agencies that divvy out their data from the same pool to lots of different clients. Clients don’t care about other clients, they just want their campaigns to go ASAP. So, for a situation such as this one thing you can do is be proactive with your scheduling to try to ensure that users will receive emails as many days apart as possible to…

Graphic showing click to open stats

Why using your softest metric is a mistake!

Have you ever been in a meeting or been that person in the meeting telling everyone it’s great, email open rates have gone up. Now it is true that if you can get “real opens” up then the rest of your metrics will hold true and that is a good thing but the proliferation of smart devices – predominately the iPhone and iPad – and the way their email client works has led to increasing numbers of “false opens”. A “real open” is, of course, when a user makes a conscious decision to open and read or at least scan your email. A “false opens” occur when a user – predominately on an email client that lists all unopened emails…